We’ve all been there. You reach out to a leasing office with a simple question — maybe about pricing, pet policies, or availability. BUT, instead of getting a quick, helpful answer, you get stuck. Maybe it’s a chatbot that goes in circles. Or you’re transferred so many times you forget why you called. You send an email and hear nothing back. Eventually, you give up.
What’s that feeling? Being AI ghosted. 👻
Because here’s the thing: ghosting works both ways. Leasing teams often blame renters for going silent, but the reality is, bad AI is the real culprit! The AI that’s supposed to help is actually pushing leads away.
Meet Your Average AI—The Ultimate Ghoster of Renters. 🤝
Bad AI is like that one date who seemed great at first—until they never texted back. It leaves renters feeling frustrated, and ready to move on to someone who can actually give them answers.
Here’s how bad AI ghosts renters faster than a Hinge match who “just moved to town and isn’t looking for anything serious….”
Memory Like a Goldfish
A renter asks about a two-bedroom unit on Monday. By Wednesday, AI’s acting like it’s never met them before. It’s like 50 First Dates…but not nearly as romantic.
Robotic, Unhelpful, *Annoying* Responses
Ever been hit with, “Please check our website for details”? That’s not an answer…it’s more of a polite way of saying, “Figure it out yourself.” Renters want real answers, not canned, generic responses.
Groundhog Day, Leasing Edition
A renter messages your AI, then calls, then emails—only to get the same “How can I help you?” every time.
No Follow-Up, No Fun :/
Not every lead converts on the first interaction. (Shocker, right?) Renters need a little TLC—a timely follow-up, a friendly check-in, a reminder that they are remembered.
How AI Should Actually Work: Humanizing Tech, Empowering Teams
At Vida, we know AI can do better. That’s why we built Vivian, an AI leasing assistant that actually engages renters, builds relationships, and supports leasing teams.
Here’s how Vivian fixes the ghosting problem:
She remembers names, preferences, and past conversations—so renters never feel like they’re starting from scratch.
She provides real, dynamic answers—not robotic, unhelpful replies that push prospects away.
She works seamlessly across every channel—text, email, chat, and phone—so renters feel like they’re talking to one person, not a disconnected bot.
She nurtures leads with intelligent follow-ups—keeping renters engaged, informed, and moving through the leasing journey.
And most importantly, Vivian doesn’t make false promises. She’s not here to replace your leasing team—because let’s be real, renters (and all humans ever) will always want real human connection. She’s here to enhance your team.
By handling inquiries, follow-ups, and data tracking, Vivian frees up your team to focus on what they do best: Building relationships, closing leases, creating an exceptional resident experience
So… Ghosting Stops Here.
This dual approach of humanizing AI and empowering your team ensures:
- Every lead feels seen, heard, and valued.
- Your team has the time and tools to focus on high-impact tasks.
- Your leasing process becomes more efficient—without losing the personal touch.
In today’s world, AI shouldn’t just automate—it should elevate.
Ready to see the difference? Meet Vivian.
