After an extensive search, Sterling Karamar Property Management discovered Property Vista, a software solution that aligned perfectly with their requirements. Property Vista offered a range of features and modules to address the company’s specific challenges.
By implementing Property Vista, Sterling Karamar Property Management experienced significant improvements in their property management operations, resident engagement, and overall efficiency.
“Since implementing Property Vista at the site level, we’ve seen an increase in resident engagement, communication, and accessibility. They know there’s always someone on the other end of the line, and response time is much quicker.”
The outcomes achieved were as follows:
By leveraging Property Vista’s comprehensive property management software, Sterling Karamar Property Management successfully overcame their operational challenges and achieved notable improvements in efficiency, resident satisfaction, and business continuity. The partnership with Property Vista empowered Sterling Karamar to embrace a more streamlined and sustainable approach to property management, setting the stage for scaling their business and driving further success in the future.
Through digitized processes, including maintenance requests, online rent payments, and virtual lease management, we’ve achieved outstanding occupancy rates while staying 100% virtual.
Carrera embarked on an extensive quest to find the perfect software solution that could meet their diverse needs. After thorough research and evaluation, their search led them to Property Vista, a robust property management platform that proved to be a perfect match. Property Vista stood out from the competition by offering a comprehensive suite of features and modules specifically designed to address Carrera’s unique challenges and bring about a revolution in their day-to-day operations.
With Property Vista’s suite of features and modules, Carrera experienced a transformative shift in their property management operations. The integration of Property Vista’s solutions enabled streamlined accounting processes, efficient communication with residents, improved risk management, simplified payment collection, and accelerated leasing procedures. Carrera could now focus on providing exceptional property management services while leveraging the power of technology to drive operational efficiency and customer satisfaction.
When Todd Nishimura first joined GWLRA in 2012, the company’s lead management processes were entirely manual, which meant navigating countless spreadsheets. Although manual processes were common in the property management space, GWLRA tasked Nishimura with finding a better way.
The company had no reliable way to measure activity and assess performance. While the data existed, salespeople, the marketing team, and property managers had difficulty analyzing it without the right tools and largely relied on intuition to guide decision-making. Identifying the root cause of issues with an underperforming asset or campaign often required a painstaking investigation — which inevitably meant less time to grow the company.
The lack of efficiency also had the potential to bleed over to customers, resulting in time-consuming bookings and delayed follow-ups which impacted the customer experience.
Thanks to Property Vista’s LeadManaging, there’s no longer any guesswork involved in GWLRA’s marketing and sales workflows. Nishimura and his team have immediate, real-time access to metrics with one source of truth, including reply ratios, conversion rates, advertising KPIs, and asset performance. This data gives GWLRA a starting point for better decision making, while also making it considerably easier to determine both when and why an asset is underperforming.
One of the key benefits of the LeadManaging module is the ability to track leads throughout the entire journey, from initial contact to lease signing. Property management teams like GWLRA can easily see which campaigns and channels are driving the most leads, as well as which ones are converting into leases. With the LeadManaging module, GWLRA can create automatic follow-up emails, set reminders for callbacks, and manage bookings to improve communications and the overall customer experience.
The LeadManaging module even supports GWLRA’s workflows through seamless integrations with their online booking tool. Customers can now directly book an apartment viewing through a calendar integration and all lead info will automatically sync with LeadManaging. This has given GWLRA’s customers more flexibility in booking viewings and has had a positive impact on the overall customer experience.
“Property Vista’s LeadManaging module has become so integrated into how GWLRA operates that we can’t imagine not using it, ” Nishimura explains. “How do you measure the success of eating lunch? It’s just something that you need to do in order to function.” Ultimately, these benefits translate to a single outcome — reduced vacancy in GWLRA’s residential properties thanks to better lead generation and customer service.
Easily see which campaigns and channels are driving the most results
Rent management and collection represented Compten’s greatest internal pain point by far. Residents were typically required to pay via a cheque delivered to their site manager. The manager then had to record each check on a per-suite basis and communicate payments to Compten’s head office, which then logged the payment.
“The process took an extraordinary amount of time,” explains Daniel Greenberg, Vice President of Compten Management. “We started looking for a solution to take the process of rent collection, documentation, and logging, online. By making the process digital, it would not only be immediate, but also more transparent and convenient for residents.”
Where rent is concerned, lease applications were also an issue. Compten’s original process was both tedious and time-consuming, requiring both parties to fill out extensive paperwork which then had to be manually signed, processed, and submitted. Given the number of applications the company might receive for even a single property, this was a significant bottleneck, and one that had a clear negative effect on resident experience.
“As with rent management, we began looking for a solution that would allow us to make our lease applications more digital,” Greenberg continues. “We wanted to allow residents to tackle things at their convenience. And once a renter was approved, we wanted to provide them with their signed lease agreement immediately.”
Both of these challenges ultimately fed into one overarching issue — communication. Traditionally, Compten kept in contact with its residents through a combination of paper letters, bulletin boards, and the occasional email. Though this approach worked well enough to distribute messages to Compten’s buildings, it was cumbersome and also largely one-way.
“We wanted to provide a better experience for our residents where shut-down notices and other announcements were concerned,” says Greenberg. “Providing better, faster, real-time communication would also allow us to answer questions, respond to inquiries, and manage maintenance requests for a better tenant experience.”
“Since deployment, we’ve maintained a phenomenal relationship with their team… Their support on an ongoing basis has been amazing. Whatever we need, they’re always there to help — to answer a question about a new feature, reconfigure something, fix a bug, or even provide additional training.”
After researching several property management solutions, Compten eventually discovered Property Vista. The company was almost immediately impressed with our platform’s design and intuitive interface.
The onboarding process was both smooth and efficient. The Property Vista team was able to walk Compten Management seamlessly through any complications that arose. The onboarding team were hands-off when they needed to be, but also made sure to always be available to answer questions or address concerns.
Compten Management’s partnership with Property Vista has completely transformed the company’s internal processes, driving new levels of efficiency. As an industry-leader in the Canadian property management space, this has freed up more resources for the company to continue delivering a high-level tenant experience.
Today, the company is more efficient with its maintenance requests and more effective in its communications with residents. The company has also significantly improved workflows and processes around lease applications and general administration. Finally, through Property Vista, Compten was able to implement a virtual purchase order system — something it did not have prior to adopting the platform.
Greenberg estimates that the total efficiency gains have allowed the company to reduce its monthly expenses by 40%. In his mind, however, the most significant return from Property Vista is time.
“Before Property Vista, we lived in a world that was very much governed by paper and typical industry standards,” says Greenberg. “Since deployment, we have modernized, digitized and streamlined our old cumbersome processes and workflows. Something that may once have taken us an hour or more now only requires five to ten minutes.”
“We’re no longer wasting time on tasks that just require vetting, which has allowed us to grow our business and build on our strengths,” he continues. “We now manage everything online, provide better experiences to our tenants and prospects, and take our business to a much more efficient level.”
Partnering with Property Vista was the right decision. I would recommend anyone in the multi-residential space that is looking to become more efficient in their administrative capabilities to give them a try. The time saved can lead to an exponential return of investment if you utilize it properly.
Property Vista has revolutionized our property management operations. The comprehensive features and user-friendly interface have allowed us to streamline our processes, enhance resident satisfaction, and adapt seamlessly to the digital era. The partnership with Property Vista has been invaluable, enabling us to provide exceptional services while staying ahead in the competitive property management landscape.
Partnering with Property Vista was one of the best decisions we have made so far. It has not only helped us save money, but also enabled efficient property management. All property management companies in Canada should use Property Vista because it will save them a lot of money, time, and frustration. Joining Property Vista will undoubtedly be one of their best business decisions
If you aren't using Property Vista’s LeadManaging module or something similar, it would be really challenging to successfully operate your rental business. Property Vista isn't just essential to our business, it's a platform we can't live without. The idea of going back to the old way of doing things seems like insanity.
Partnering with Property Vista was the right decision. I would recommend anyone in the multi-residential space that is looking to become more efficient in their administrative capabilities to give them a try. The time saved can lead to an exponential return of investment if you utilize it properly.
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