Platform / Capabilities / Human handoff

AI to human handoff for leasing teams

Your team picks up where the AI left off

When a renter needs a person, your agent sees the whole conversation before saying a word.

Vida leads queue: each lead with why it needs a person, who answered it, source and stage

Renters repeat themselves, and your agent starts cold

A renter explains what they need, gets transferred and explains it all again. Your agent hunts for the unit, the price and the history while the renter waits.

Everything between the AI and the person who picks up

01Context that carries over.Calls, texts and chats pass to your team with the full conversation and a short summary, ready to read before anyone replies.

02Everything on one screen.Caller history, live availability, pricing and policy appear together when the call connects, so your agent answers on the first call.

03One queue for what needs a person.Escalations sit apart from the leads the agents handle on their own, sorted by priority, so nothing urgent gets buried.

04Rules you set.Choose which conversations always go to a person, by building and by type. Change them whenever your operation changes.

Two colleagues taking over a renter conversation together

Your leasing team, your call center, or both

Send handoffs to the team that should take them at each building, whether that’s onsite staff or a central call center.

What changes for your team

Renters never repeat themselves.

Your team starts where the AI left off.

Shorter calls.

The details are already in front of whoever picks up.

Nothing urgent missed.

What needs a person rises to the top of the queue.

See a handoff from start to finish

Book a demo

Leasing team member picking up a handed-off call