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Agents behind Vivian
AI Marketing AgentsAnswers every lead from listings and sitesAI Leasing AgentsTours, applications and follow-up to signatureAI Collections AgentsFollows up on late rent until it’s paid or handed to your teamAI Maintenance AgentsSorts requests before they reach your teamCapabilities
Human handoffJudgement calls go to your team, with the full conversationProperty insightsFix what’s stalling leases at each propertyProperty websitesSites and ILS listings, managed in one placeSee Vivian work on your buildings. 30 minutes.Book a demo →
Platform / Vivian
Vivian, the AI front desk for apartments
One front desk for every renter and resident, at every community
Renters and residents reach out at all hours, on every channel. Vivian answers each one with the name and personality you set for the property, then hands the work to the right AI agent or to your team.
VoiceTextEmailWeb chat
Example conversation · renter details hidden
For renters
What renters and residents get
01An answer any hour, on the channel they choose.Voice, text, email or web chat. Every call is answered live.
02Answers from your own facts.Availability, pricing, fees, pets, parking and building rules, from your PMS and your knowledge base.
03No repeating themselves.When a request moves to an AI agent or to your team, the full conversation goes with it.
How it works
One front desk, specialists behind her
Whether they’re asking about a unit, applying, paying rent or reporting a leak, renters and residents talk to Vivian. Behind her, specialized AI agents do the work.
For your team
You stay in control
01Step in with the full story.When Vivian hands off a call, your team gets the transcript and the renter’s history on screen.
02See how she’s doing.Conversations, handoffs and sentiment, property by property.
03Make her yours.Set her name and personality for each property.
Performance
Under 10 seconds
To answer a text, chat or email
95%
Of after-hours calls answered live
68%
Fewer texts sent by staff, even as volume grew
Questions
Questions
A chatbot answers questions. Vivian gets things done: each request goes to the AI agent trained for that job, or to your team with the full conversation.
Instead of using one AI for everything, our agents are built to master one job at a time. This gives you total control to track their performance and perfectly tune them for each of your properties. Because they are highly focused, it also means they are far more accurate and less prone to AI hallucinations.
Yes. Residents get answers any hour, on the same channels. Late rent is followed up within your rules, and maintenance requests are sorted before they reach your team.
Yes. Vivian identifies herself as an AI assistant.
Hear Vivian answer for your properties
Property management software and AI agents for multifamily and student housing.
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