Property Vista Introduces Vida, Bringing AI Agents and Property Teams Together on One Multifamily Platform

TORONTO, November 11, 2026 — Property Vista today introduced new Vida capabilities that bring leasing teams and AI agents together in one workflow. Teams can see handed-off conversations with their history intact, track applications and leasing activity by property, and decide which requests AI agents handle and which need a person. Vida is being developed as a broader multifamily platform spanning the renter journey from first inquiry through move-out, with additional capabilities planned for applications, resident services, building operations and asset performance.

Scott Allan, Chief Revenue Officer of Property Vista, said, "We see a common playbook in multifamily. When vacancy goes up, operators buy leasing tools. When it comes down, they cut costs. AI was built for the first half of that cycle. It answers the door. But a lease is one moment, and a resident stays for years. The money is made or lost after they move in: in balances, repairs, renewals, and what the building costs to run. That is where we are taking Vida."

Available today: a shared view for leasing teams and AI agents

Leasing teams can focus on requests that need a person rather than managing every incoming message. When a conversation is handed off, the team sees what the renter has already shared, alongside availability, pricing and property policies. Renters do not have to start over.

Managers can view open applications and their stages, call trends by property and prospect activity from first contact through leasing. Property-level reporting includes call volume, duration, transfers and sentiment, helping teams identify where prospects may be getting stuck.

Property-specific AI agents built to work with existing PMSs

Renters and residents connect with Vivian, Vida's AI front desk, by voice, text, email and web chat, at any hour. Vivian responds using each property's information and configured personality, then routes requests to specialized AI agents or the property team, with the conversation history intact. Specialized agents can handle tasks such as answering inquiries and booking tours within the conversation.

Operators start with agents already trained on multifamily work and set them up for each property, instead of building their own from scratch. The agents use each operator's pricing, policies and knowledge base, and run on top of the operator's property management systems (PMS), with Yardi and Entrata supported today, so an operator with a mixed portfolio works from one Vida. On-site teams and AI agents work as one team.

The Vida roadmap: beyond the front door

Beyond the leasing capabilities announced today, Property Vista plans to extend Vida across the resident lifecycle and into building and asset operations. The following capabilities are part of that roadmap, not the current launch:

• The application. Planned capabilities aim to let renters continue from their first inquiry into an application, with support for identity and employment verification and screening workflows based on operator criteria and applicable requirements.
• The resident. Planned capabilities include outreach about open balances by text, email and voice within each operator’s payment-plan rules, as well as maintenance and renewal workflows.
• The building. Planned capabilities cover building operations, including maintenance requests, inspections and waste management, to help teams triage issues. This direction builds on Property Vista's experience supporting building operations for operators across the United States and Canada.
• The asset. Planned tools would give owners and asset managers a view of performance across properties and PMSs, helping them investigate underperformance and take action.

Built by operators

Property Vista founder Leonard Drimmer ran property operations before he built software for operators. In 2012, years before resident portals were common, the company launched one, betting that happy residents stay longer and cost less. Today, customers shape the product through the Property Vista Customer Advisory Board, whose members reviewed the new capabilities and the roadmap in October, ahead of launch.

About Property Vista

Property Vista helps multifamily operators fill every unit, keep residents longer, and grow their portfolios. Its platform, Vida, pairs specialized AI agents with the people who run your buildings, on top of the PMSs operators already run. Based in Toronto, Property Vista has served multifamily operators for 15 years and works with owners and operators across Canada and the United States. Learn more at propertyvista.com.

For more information about Vida, visit propertyvista.com.

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